PACK IMMUNITÉ

To order our products, we offer you/you have 3 options :

•  You can order our products by creating an account on our website, or by logging into your account, then selecting the products you want and continuing your navigation to the Basket to proceed to payment by credit card and thus finalize your order.
• You can contact us by telephone at the following number, T: 01 42 24 98 73, our teams based in Nantes are available Monday to Friday, from 9:00 a.m. to 6:00 p.m. without interruption at noon, we will take your contact details, your order and your payment.
• You can also order our products by post by sending us an order form (which we can send to you in advance by post or email) to the following address: Laboratoire Motima: 17, rue Sanlecque – 44000 Nantes. We will then process to send your order upon receipt your letter.

For sure, payments made on our website are secured using the SSL (Secure Socket Layer) protocol. The information entered is encrypted by software guaranteeing you a perfectly secure payment. The URL of our website is also protected, site beginning with: https//. This implies that no banking information is transmitted, no payment data is recorded on our website.

To receive our catalog or an order form, we invite you to go to the "Contact us" section, a form with a drop-down list will allow you to select the subject of your request,

 Because we care about the environment, we can also send you our documentation via email to the email address of your choice. Upon receipt of the email, simply save the document to your computer and delete our email. An Eco Gesture for all.

Orders received before noon (12AM) will be dispatched the same day whenever possible, after noon (12AM) they will be dispatched the next working day.

 In mainland France :

We offer Colissimo delivery with and without signature:

The shipping costs are offered to you starting from 60 € of purchase, below that, we will ask you a contribution of 7.90 € for delivery and packaging costs.

 The shipping time is estimated at 48-72 hours from the time the package is taken over by the carrier, delivery is made from Monday to Saturday/no deliveries on Sunday.

 For security reasons, home delivery WITHOUT signature is not recommended for orders over €100.

• For Corsica, the DOM TOM and Europe (Zone 1, 2 and 3):

Postage and packing costs are 16 € - Free from 100 € of purchase.

Depending on the destination, it takes 4 to 8 working days (indicative time).

• For the rest of the world:

Postage and packing costs are 16 € - Free from 120 € of purchase.

Depending on the destination, it takes 4 to 8 working days (indicative time).

You can pay by credit card on our website by Visa, Carte Bleue, MasterCard, Apple Pay (Smart Impact?), it’s 100% secure payment thanks to the SSL protocol in place.

  We also accept payment with our partner ALMA, in two or three payments free of charge by credit card as well. For all orders that you wish to pay by bank transfer or chèque, you can contact our customer service on T: + 33 1 42 24 98 73.

We offer two ways to check that your order has been processed correctly:

When you place an order on our website, you will automatically receive an order confirmation email to the email address you provided.

 You can also check it in the “My Account” section of our site, then in “Order History”.

 Otherwise, if the order does not appear in your Order History or in your email inbox, it means that we have not received it. You can repeat it on our site or reach our team by telephone at the following number: +33 1 42 24 98 73, we are available Monday to Friday from 9:00 a.m. to 6:00 p.m.

Thanks to the email address you have provided, you will be automatically informed of the change in status of your order, the tracking number will be communicated to you. 

You can also check the progress of your order by logging into your account.

If you wish to cancel or modify your order placed on our website, we invite you to contact our customer service as soon as possible by telephone.

You can reach our team at the following number: +33 1 42 24 98 73, we are available Monday to Friday from 9:00 a.m. to 6:00 p.m.

If you cannot find the information you want on our website about our products, please feel free to contact our team by telephone at the following number: +33 1 42 24 98 73, we are available from Monday to Friday from 9:00 a.m. to 6:00 p.m.