Shipping and returns

Delivery methods and times:

We have chosen to work with La Poste for its network and to be the first postal operator to ensure the full carbon neutrality of its offers, a responsible delivery partner.

We offer you several choices of carriers to best meet your expectations. Delivery times may vary depending on the option chosen and the destination. For any delivery method, you can follow the delivery of the shipment using the link with your parcel number that you will receive by email following your order.

Orders received before noon (12 noon) will be dispatched the same day whenever possible, after noon (12 noon) they will be dispatched the next working day. Orders placed on Friday afternoon (12 noon), weekends and public holidays will be dispatched the next working day.

In mainland France, you have two options:

• By Colissimo Access, without signature and delivered directly to the mailbox.
• Or by Colissimo with signature.

The shipping costs are offered to you from 60 € of purchase, below, we will ask you for a contribution of 7.90 € for delivery and packaging costs.

The delivery time for these two methods is estimated at 48-72 hours from the time the package is taken over by the carrier, delivery is made to the address of your choice throughout mainland France, from Monday to Saturday. For a successful delivery, it is important to provide us with your detailed contact details.

The order is delivered to you in person or in a mailbox. If you are not present, the package is left in your mailbox or with a trusted person (neighbor, caretaker, etc.). A transit advice note can also be filed. From then on, a new delivery can be rescheduled by your postman the next day or your parcel will be made available at the post office. You can collect your package on presentation of an identity document for 10 working days from the date mentioned on this notice. After this time, your package is automatically returned to the MOTIMA Laboratory.

For security reasons, home delivery WITHOUT signature is not recommended for orders over €100.

For Corsica, the DOM TOM and Europe (Zone 1, 2 and 3):

Postage and packing costs are 16 € - Free from 100 € of purchase.

Depending on the destination, our shipping tool will automatically suggest the most suitable carrier present at the address indicated, to benefit from the best experience and the best possible service. Depending on the destination, it takes 4 to 8 working days (indicative time).

For the rest of the world:

Postage and packing costs are 16 € - Free from 120 € of purchase.

Our shipping tool will also offer you the most suitable carrier present at the delivery address indicated. Depending on the destination, it takes 4 to 8 working days (indicative time). Do not hesitate to contact us by phone if you have any questions, T : +33 1 42 24 98 73.

Return policy

You have a period of 14 days after reception of your order to return your package to us at the address indicated below:

Laboratoire MOTIMA – 17, rue Sanlecque – 44000 NANTES

Please note that damaged or opened products cannot be returned or refunded. Any returns are your responsibility.

In case of return, MOTIMA will reimburse you at the latest within 2 weeks of receipt of your package.

For any information or questions, our customer service is at your disposal :

• By e-mail:
• By post to the following address: MOTIMA Laboratory - 17, rue Sanlecque – 44000 Nantes - France.
• By phone: Monday to Friday, from 9 a.m. to 6 p.m. non-stop on +33 1 42 24 98 73.